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Daily Archives: April 2, 2019

When Technology Damages Customer Experience

Opinions, BusinessBy Les DeckApril 2, 2019Leave a comment

The Starbucks experience changed for me yesterday, and I’m looking for a substitute. Yesterday morning, as we often do, we had a great walk on a beautiful day in the nature center. After our walk, a visit to our favorite Starbucks store. There was no line at the cashier’s station. Only three attendants were behind…

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